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Here are the FAQs for Lumeo Health, ensuring compliance with Indonesian government regulations and noting that surgeries are performed in Korea and Thailand:

General FAQs

What is Lumeo Health?
Lumeo Health is a leading medical aesthetic concierge service, offering clients access to world-class surgeons and facilities in Korea and Thailand.

Why choose Lumeo Health?
Lumeo Health provides a comprehensive service, including consultations, surgery bookings, travel arrangements, and post-operative care, ensuring a seamless and stress-free experience.

How do I get started?
To get started, you can fill out an online enquiry form, and a Client Manager will contact you to discuss your needs and guide you through the process.

What procedures are available?
Lumeo Health offers a wide range of procedures, including breast augmentation, rhinoplasty, facelifts, tummy tucks, and dental treatments.

Where are the surgeries performed?
Surgeries are performed in accredited hospitals and clinics in Korea and Thailand, ensuring the highest standards of care and safety.

Who are the surgeons?
Lumeo Health works with highly qualified and experienced surgeons who are leaders in their respective fields.

What is the cost?
The cost varies depending on the procedure and location. Lumeo Health provides detailed quotes after an initial consultation.

Is financing available?
Yes, Lumeo Health offers financing options to help clients manage the cost of their procedures.

What is the recovery process like?
The recovery process varies depending on the procedure. Lumeo Health provides detailed post-operative care instructions and support to ensure a smooth recovery.

Can I travel with a companion?
Yes, clients are encouraged to bring a companion for support during their surgery and recovery.

What if I have more questions?
If you have more questions, you can contact Lumeo Health directly, and a Client Manager will be happy to assist you.

Consultation Appointment FAQs

What’s next after an appointment is made?

Based on your appointment time, you will meet with our international medical consultant who will then guide you through the process together with the hospital in Korea/ Thailand. This consultation can be done either in person in our office in Menteng, Central Jakarta, or through Zoom/ Google meet. The goal of this meeting is to ensure you’re getting the correct procedures for your concern, at the right hospital.

What should I prepare before meeting the medical consultant?

Please come without make up, as we need to take some pictures for the Korean/ Thai hospital for the consultation. Also bring your inspiration board. This can be a picture of a celebrity whose nose, eyes, face shape, etc that you desire for the doctor.

Is your medical consultant a medical doctor or is it just someone with no medical experience?

Our medical consultant has over 7 years of experience as a medical doctor and plastic surgery consultant in multiple countries. She graduated with a Medical Bachelor and Bachelor of Surgery, thus have a deep knowledge on human anatomy, surgery, and aesthetic procedures. She also had multiple plastic surgery procedures done, thus can provide you with a first-hand experience as a patient.

Post Consultation FAQs

How long do we have to be in Korea/ Thailand for?

Stays are usually between 3 to 14 days long. These depends on the type of procedures being performed. The stays need to be long because the doctors will need to monitor the recovery, while also removing necessary stitches gradually.

Will someone be accompanying me to Korea/ Thailand?

Rest assured that we provide complimentary VIP airport pick up and drop off in Korea and Thailand with our team member. During your stay there, an Indonesian medical chaperone will be accompanying your medical journey and ensure the best experience for you, including providing translation for your medical needs.

What is the payment process like?

Based on the consultation in Jakarta/ Online, you will then need to book a time slot for the cosmetic procedures/ plastic surgery in Korea/ Thailand by paying a deposit through Lumeo. This deposit could be a fix cost, or a certain percentage of your planned surgery/ procedures.

How soon can I do the plastic surgery?

Please be aware that time slots are very limited and can be booked out months in advance since most of our surgeons only accepts one or two patients a day to ensure the best quality, but we will always do our best to accommodate your desired dates and trip.

Generally for surgery, payment can be made in full 1 (one) day before the procedure to ensure you a smooth experience on the day of the actual surgery.

For cosmetic injectables/ procedure, the payment will be made on the day in Korea/ Thailand in the clinic after the consultation with Korean/ Thai doctor.

How soon I do the cosmetic procedures?

Cosmetic procedures have more slots, and we can help you book last minute. Even when you’re already in Korea/ Thailand. However, it is always best to plan in advance to ensure ample time for recovery and follow up appointments if needed due to your return flights to Indonesia.

Korea FAQs

Why choose Korea for surgery?
Korea is renowned for its advanced medical technology, experienced surgeons, and high standards of care, making it a popular destination for medical tourism.

What is the process for surgery in Korea?
The process includes an initial consultation, booking the surgery, arranging travel and accommodation, and post-operative care.

How long do I need to stay in Korea?
The length of stay varies depending on the procedure, but most clients stay for 10-14 days.

What is included in the package?
Packages typically include surgery, hospital stay, accommodation, airport transfers, and post-operative care.

Is it safe to have surgery in Korea?
Yes, Lumeo Health works with accredited hospitals and experienced surgeons to ensure the highest standards of safety and care.

What should I bring with me?
Clients should bring comfortable clothing, personal hygiene items, and any necessary medications. Lumeo Health provides a detailed packing list.

Can I combine surgery with a holiday?
Yes, many clients choose to combine their surgery with a holiday in Korea. However, it is important to follow post-operative care instructions and avoid strenuous activities.

What if I need follow-up care?
Lumeo Health provides support for follow-up care and can assist with arranging additional consultations if needed.

Thailand FAQs

Why choose Thailand for surgery?
Thailand is a popular destination for medical tourism due to its high-quality healthcare, experienced surgeons, and affordable prices.

What is the process for surgery in Thailand?
The process includes an initial consultation, booking the surgery, arranging travel and accommodation, and post-operative care.

How long do I need to stay in Thailand?
The length of stay varies depending on the procedure, but most clients stay for 10-14 days.

What is included in the package?
Packages typically include surgery, hospital stay, accommodation, airport transfers, and post-operative care.

Is it safe to have surgery in Thailand?
Yes, Lumeo Health works with accredited hospitals and experienced surgeons to ensure the highest standards of safety and care.

What should I bring with me?
Clients should bring comfortable clothing, personal hygiene items, and any necessary medications. Lumeo Health provides a detailed packing list.

Can I combine surgery with a holiday?
Yes, many clients choose to combine their surgery with a holiday in Thailand. However, it is important to follow post-operative care instructions and avoid strenuous activities.

What if I need follow-up care?
Lumeo Health provides support for follow-up care and can assist with arranging additional consultations if needed.

Compliance with Indonesian Government Regulations

Regulatory Compliance:
Lumeo Health ensures all medical procedures comply with Indonesian regulations, including obtaining necessary licenses and certifications for both facilities and medical professionals.

Halal Certification:
For Muslim clients, Lumeo Health ensures that all products and services used are Halal-certified, in compliance with Indonesian law.

Advertising and Promotion:
Lumeo Health adheres to BPOM regulations for advertising and promotion of medical services, ensuring all information is accurate, complete, and not misleading.

Patient Safety:
Lumeo Health prioritizes patient safety by following strict guidelines and protocols as mandated by Indonesian health authorities.

Data Protection:
Lumeo Health complies with Indonesian data protection laws, ensuring the confidentiality and security of all patient information.

By following these guidelines, Lumeo Health ensures a safe, compliant, and high-quality medical tourism experience for all clients.